PRINCE2 Agile Foundation Practice Questions

What should be the focus of the business case theme when estimating requirements for customer accounts?

1. Understanding the historical context of customer accounts

2. Setting complex requirements for customer interactions

3. Using a high-level requirement for account creation

4. Detailing every potential customer interaction

The correct answer is: Using a high-level requirement for account creation

The business case theme in PRINCE2 Agile is primarily focused on ensuring that the project remains aligned with the expectations and needs of stakeholders throughout its lifecycle. When estimating requirements for customer accounts, the emphasis should be on using high-level requirements for account creation. This approach allows for flexibility and adaptability as the project develops. By focusing on high-level requirements, the project team can avoid becoming bogged down in excessive detail at the outset, which might restrict their ability to respond to changing needs or new information as it arises. High-level requirements provide a clear direction while still allowing sufficient room for iterative development and refinement of more specific requirements later in the process. This is essential in agile environments, where customer feedback and adaptability are crucial. Understanding the historical context of customer accounts or detailing every potential customer interaction can lead to unnecessary complexity and overhead, which could detract from the agile principle of responsiveness. Similarly, setting complex requirements for customer interactions may create barriers in understanding and implementing the project effectively. Hence, concentrating on high-level requirements keeps the focus streamlined and ensures the project can evolve in alignment with stakeholder expectations.