PRINCE2 Agile Foundation Practice Questions

How can the Organization theme be effectively tailored for customer involvement in the IT Team?

1. By appointing a project sponsor for oversight

2. By appointing a full-time customer subject matter expert

3. By keeping communication limited to major milestones

4. By appointing a part-time customer subject matter expert

The correct answer is: By appointing a part-time customer subject matter expert

The choice of appointing a part-time customer subject matter expert is effective for tailoring the Organization theme in PRINCE2 Agile for increased customer involvement in the IT team. This approach allows for flexibility and ensures that the customer can provide valuable insights without the full-time commitment that may overwhelm their schedule or the project resources. Involving a part-time customer subject matter expert enables the IT team to tap into the expert's knowledge and understanding of customer needs as required. It encourages ongoing feedback and collaboration while maintaining a manageable balance between the commitments of both the IT team and the customer. This arrangement helps to enhance customer engagement and keeps the project aligned with customer expectations, ultimately leading to better project outcomes. This option stands out as it allows for ongoing input from the customer without necessitating their constant presence, thereby fostering a collaborative environment while recognizing the practical constraints that full-time involvement could impose.